Question 1

How is this different from other review tools?

Accepted Answer

Most review tools send an SMS with a link and hope the patient clicks. SuiteGrowth has a real conversation with the patient via WhatsApp, checking in, building rapport, then guiding happy patients to Google at exactly the right moment. Unhappy patients are intercepted before they ever reach a review page. No other tool does this.

Question 2

Do patients know they're talking to AI?

Accepted Answer

Messages come from your practice's own WhatsApp number and are personalised with the patient's name and their dentist's name. Most patients respond as if they're talking to a member of your team, because the experience is indistinguishable. We are fully transparent about this in our terms and privacy policy.

Question 3

What if a patient complains?

Accepted Answer

If the AI detects negative language, the review link is blocked in code, not just in a prompt. The patient is routed to speak to your team privately. You call them, resolve it, and that review never reaches Google.

Question 4

How much does it cost?

Accepted Answer

£750 one-off setup, then £450/month with no long-term contract. Unlimited messages, all features included, no per-patient fees. Most practices generate more than the monthly fee in additional revenue within the first week.

Question 5

How long does it take to set up?

Accepted Answer

Three days from first demo to fully live. We handle everything, connecting your practice management system, setting up WhatsApp Business on your number, configuring dentist profiles, and running test messages. You sign off and go live.

Question 6

Do you work with my practice management system?

Accepted Answer

Yes. SuiteGrowth works with all major UK dental PMS including Dentally, Software of Excellence, Exact, Carestream, and R4. The deepest native integration is with Dentally; for other systems, our team handles setup during onboarding.

Question 7

Is there a contract?

Accepted Answer

No long-term contracts. We work month-to-month. If SuiteGrowth isn't delivering results, cancel any time.

Question 8

Why WhatsApp instead of SMS or email?

Accepted Answer

Email open rates in healthcare average around 20–25%. SMS does better but UK patients increasingly treat business texts as spam. WhatsApp opens at ~98%, patients are already there every day. That's why our response rates are unlike anything practices have seen.

Frequently Asked Questions

Questions. Answered.

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