Two clinics.
92 reviews in 10 days.
Springmount runs two practices — Chesterfield and Matlock. In their first 10 days on SuiteGrowth they added 92 new Google reviews across both, at around nine a day, and pulled Chesterfield from 4.9★ to a clean 5.0★.
The starting point
Springmount Dental & Implants runs two busy, well-regarded clinics — one in Chesterfield, one in Matlock. Between them they had built up a strong reputation and hundreds of happy patients. But their Google profiles were growing the way almost every practice’s does: slowly, a review here and there, because happy patients leave the surgery, get on with their day, and never think to leave one. Chesterfield was sitting just below the line at 4.9★.
What changed
SuiteGrowth connected to Springmount’s practice system in minutes and handled both clinics from a single platform — no engineering, no new hardware, no work for the front desk. Shortly after each completed appointment, the patient gets a warm WhatsApp message from their own clinic’s number asking how they got on. It’s a real conversation, not a raw link blast.
- Every patient is routed to the right clinic's Google review link automatically — Chesterfield patients to Chesterfield, Matlock to Matlock, with no crossover.
- Happy patients are taken straight to the review link at the exact moment they're feeling good about the visit.
- Anyone who's unhappy or flags a problem is quietly intercepted and the team is alerted to call them — so issues get fixed privately, not aired publicly.
- Because WhatsApp is opened by around 98% of people, far more patients actually respond than with email or a card on the desk.
The result
92 new Google reviews in the first 10 days — 49 at Chesterfield and 43 at Matlock — at around nine a day between the two clinics. Chesterfield crossed from 4.9★ to a clean 5.0★, and Matlock held its perfect 5.0★ while adding volume. The reviews are real, from real patients, and visible right now on Springmount’s Google Business Profile.
Why it matters
In local dental search, Google’s Map Pack rewards review velocity and volume — and it ranks each location separately. A two-site practice quietly adding nine fresh five-star reviews a day climbs the local rankings in both towns at once, which means more new patients finding them first, ahead of the practice down the road. Reviews aren’t vanity. They’re the cheapest new-patient acquisition a practice has.
For context: our 2026 analysis of 6,899 UK dental practices found the average practice has just 103 Google reviews at a 4.57★ rating. Springmount added most of a national-average review count to each clinic in a fortnight. See the full UK review data →
Questions, answered
How many reviews did Springmount Dental get with SuiteGrowth?
Springmount Dental added 92 new Google reviews across its two clinics in the first 10 days of using SuiteGrowth — 49 at the Chesterfield practice and 43 at Matlock. That is roughly nine new five-star reviews a day, and it lifted the Chesterfield profile from 4.9★ to a clean 5.0★.
How does SuiteGrowth work across two practice locations?
SuiteGrowth handles multi-site practices out of the box. Each clinic keeps its own Google profile, its own WhatsApp number and its own review link, and every patient is routed to the correct location automatically based on where they were treated. Springmount runs Chesterfield and Matlock through one platform with no crossover.
How did Springmount get so many reviews so quickly?
Shortly after each completed appointment, SuiteGrowth sends a warm two-way WhatsApp message from the practice's own number asking how the patient got on. Happy patients are routed straight to their clinic's Google review link; anyone unhappy is quietly intercepted and flagged to the team. Because WhatsApp is opened by around 98% of recipients, far more patients actually leave a review than with email or a card on the desk.
Is this a real, verifiable case study?
Yes. Springmount Dental & Implants is a real UK practice with clinics in Chesterfield and Matlock, and the review counts are public on its Google Business Profiles, where anyone can verify the ratings and the volume of recent reviews.
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